Thank you for shopping with ISO Standards Toolkit. We are committed to providing high-quality ISO toolkits to assist businesses in achieving their certification goals. Please review our refund policy to understand your rights regarding refunds.

1. Digital Products

• All Sales Are Final: Due to the digital nature of our ISO toolkits, all sales are final. Once a purchase is made and the product is delivered, it cannot be returned or refunded.

2. Exceptions to the No-Refund Policy

We understand that there may be exceptional circumstances where a refund may be warranted. Refunds may be issued under the following conditions:

• Defective Product: If the ISO toolkit you receive is defective or corrupted, please contact us within [number of days] days of purchase. We will investigate the issue and, if validated, provide you with a replacement or a full refund.

• Incorrect Product: If you receive a product that does not match the description or your order, please notify us immediately. We will correct the mistake by sending you the correct product or issuing a refund.

• Duplicate Purchase: If you mistakenly purchase the same product twice, please contact us as soon as possible to process a refund for the duplicate charge.

3. How to Request a Refund

To request a refund, please contact us at [Email Address] with the following details:

• Your order number
• A description of the issue
• Any relevant screenshots or documentation

We will review your request and respond within [number of days] business days. If your refund is approved, it will be processed, and the funds will be credited back to your original payment method.

4. Refund Processing Time

Once a refund is approved, it will typically take 7 days business days for the refund to be processed and credited back to your original payment method. Please note that the timing may vary depending on your bank or payment provider.

5. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at: